A/C FAQ'S- DuctMasters

A/C FAQ'S

A/C FAQS

List of Services

1. How long does A/C replacement take?

Anywhere from 1-2 days per A/C system.

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2. Why is there water dripping on the floor by my unit?
When was the last time you changed filter on your A/C unit? When was the last maintenance performed on your system? Is the pan full or is the leak coming from somewhere else on the system? If you are not sure you can call our office at (954) 791-4111 to schedule a technician out for a diagnosis and repair.

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3. My A/C is blowing warm air, I checked the inside (AHU) and it is frozen. What should I do?
Answer: First please turn the system off and put the fan to the on position so that the system can thaw out by the time the technician arrives. There could be a leak in the refrigerant system and when that happens the system may over cool and freeze up.

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I just had a CAMP (maintenance) done last week and there is water dripping, what do I do?
Answer: Call our office to send a technician out and if it has anything to do with the camp we did then there will be no charge. If it is a new issue then we charge a service call that will be credited towards any repairs.

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5. You just changed the motor in my system and the system is still not cooling, what do I do?
Answer: I can send a technician out to see what is the issue. If it has to do with the repair we just did (the motor) then there will not be a charge if it had to do with a new issue we will charge $149.00 for service call which will be credited towards repairs.

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6. How long is my warranty on my A/C repair?
Answer: If the issue was a water leak; 90 days. If it is a part (that we did not install the unit;) 1 year otherwise depending on what the part is it has an original warranty (If the original owner, if not then the warranty is voided).

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7.My system is not working and I live in a condominium, what do I do?
Answer: Call our office to schedule a technician and inform us on if the system is running or not cooling. Also let us know if there are any restraints at your condominium that we need to know about (like;. what are the time frames that we can work and also do we need permission to get on the roof or is it open for easy access)?

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8. Customers questions about Maintenance programs
Answer: Checkout our maintenance programs here: https://www.ductmasters.com/clean-air-maintenance-program

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9. Do I need a permit?
Answer: We are able to provide you a permit at an additional cost of $595.00 which covers the City Application, processing fees and inspection.

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10. Will my home insurance cover the job?
Answer: It depends but you will have to talk to your insurance company directly to see what your policy covers.

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11. My thermostat is blank, what should I do?
Answer: Did you check your breakers to see if they tripped. Has there been a power outage recently? Did you check your batteries in the thermostat?

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WHAT OUR CLIENTS ARE SAYING:

★★★★★

Brian arrived on time, very professional, during Covid observed CDC and White House protective measures. He provided Great explainations to us to best care for our HVAC between visits. A true pro! We requested he be our regular technician based on his skill, knowledge, attention to detail, and customer service skills. Thank you, highly recommend DuctMasters as Austin and all staff (Brittnee too), always customer focused and provide quality work.

Loretta R
★★★★★

I contacted this company to help me with some exhaust duct work in my house. I worked with Brittnee in the office, and Adrian was my technician. I really enjoyed working with both of them. Very professional and good communicators.

Matt D
★★★★★

I am so happy that I found DuctMasters, great experience - they showed up on time and their work was done professionally, the crew cleaned up after the job was done. I had to replace all my ducts, they completed the job with ease expeditiously. I highly recommend them you won't be disappointed! Thank you for a job well done!

Eva G
★★★★★

I had the best service ever from Henry! He explained in a very simple/professional way everything he was doing to my AC. I highly recommend their service.

Nannette V
★★★★★

We highly recommend DuctMasters! From the first phone call with a quick response to our concens to the follow up call asking how everything went, we were impressed with their customer service. we had a new unit installed, duct cleaning, and returns installed in our home. The crew came in, did their work in a timely manner, and cleaned up after themselves like they were never here! They explained every step to us in a way we could understand and were very respectful of our home. We are very thankful for their expertise and we look forward to working with them in the future for maintenance. Thank you very much to Austin, Brian, Henry, Mozart, Angel, and Brittnee for our new a/c and clean ducts! We really appreciate it!

Amy and Chris
★★★★★

After a great consulation and evaluation by Ruben shorty there after I had Cris, Ruben, and Henry show up on time as promised. My two day project was a demo and removal of the old ductwork, install new ducts everywhere and fix a leaking mini split. These three never stopped working. They were here easily 11 hours each day and you barely heard them. I had to occasionally see if they were still there and yes they were, up in the attic removing everything. Nothng was left behind, no debris, no dirt, great patch up job after having to cut two sections of ceiling, and not a spec of dust anywhere. Best of all, what they quoted was what they charged. No hidden fees, nothing extra, no suprises and they sent me tons of pictures showing before and after. Super knowledgeable, explained everything even at the end of the day and would not leave till they made sure I knew what was done and I was satisfied. Highly recommended. Wouldn't hesitate to call on DuctMaster services anytime.

William Collado
★★★★★

At 71yrs old it was such a pleasure to find and deal with such an excellent professional company. From the initial call to finish everyone involved was courteous, knowledgeable and pleasant. Adrian the lead on the four man team went over and beyond what was expected. We had gotten three bids from local companies a year ago and were so disgusted we didn’t follow through. Boy am I glad I didn’t. DuckMasters not only presented themselves as experts they acted like it. They had to remove ALL our ducts and the single hung AC unit and configure a way to install a split system and all new duct work. They did this all in two 1/2 days plus added new insulation. Our crawl space was no more than 2 ft high. They took before and after pictures cleaned up inside and out during and after completion. They had to move furniture and enlarge the firewall for the return. I couldn’t believe what a fantastic job was done. They have also already followed up with us and given an after hour number if we need anything. And last but not least they were a competitive and worth very dollar charged. I recommend them so so much.

Lila Bloecker

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★★★★★

The night our A/C went out, Austin responded almost immediately through the Yelp app, and told me Brian would be out the next morning; Brian was on time, he was courteous, professional, and straight and to the point with what needed to be replaced and flushed, and we were able to get everything taken care of within about 90 minutes. I highly recommend this company and Brian specifically for his hard work and professionalism.

Jeff Botelho

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★★★★★

I have been a mechanical contractor for 25 years but have moved in to a sales position with a national manufacturer so I no longer do the work myself. I needed all of the duct work in my attic for my 4 Ton split system replaced. I called Duct Masters because of their reputation in the industry. Many of my friends use them for commercial projects and have always been pleased. They were not the least expensive but I knew I would get a quality project from a company that is going nowhere and not trying to sell me anything I don't need. My system now cools in half the time it did previously. My thermal camera shows zero leaks anywhere in the attic. They installed hand dampers on each of the ducts in the attic and balanced the air flow to each of the vents. I could not be happier. Their team left my house as clean as it was when they arrived. They ran a high efficiency air scrubber the entire time they were removing the old duct work to control the dust. No issues. I would recommend them to anyone and I will use them when I replace the duct work at my other house.
David Kennedy

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★★★★★

Well I would have to say I read all the reviews before I decided to get in contact with Ductmasters. The reviews are real the company provides excellent customer service I contacted them after hours and even though I believe it was a service they were extremely friendly and informative and reassured me during a high time of stress when my ceiling was covered with condensation that they would be out to help me. They came out they explained the what work I needed showed me pictures educated me and let me know what had to be done what could potentially be put off and try to work with me even on price they were timely professional and generally concerned to do the right job for me. They were Three technicians who came out to my job site to work they were Chris Adrian and Mozart they were all polite professional and kept me advised as to what they were doing if there was something I wanted to see they were happy to show it to me. They made sure their area was clean before they left at the end of the first day and I realized after they had left that my ceiling tile was opened to my attic as I was closing it that already doubled back to come to my house and we’re so apologetic that they had forgotten to close it. They all work quietly efficiently and were 10 minutes early rather than 10 minutes late and you can’t beat that. They also made sure my home was cleaned up on the finish of the project as well as making sure I had the appropriate size filters for both my air conditioner units they did not have to do that but they did they go above and beyond when it comes to customer service and they know what they’re talking about do yourselves a favor if you have an AC problem contact them because I have had many issues in the past with a variety of AC companies and was very nervous and concerned to work with anybody they have alleviated that fear thank you Chris Adrian Mozart and the entire team over at duct Masters
Kasey Travers

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★★★★★

Adrian, Cris Henry and Mozart did an excellent job. They were on time, the clean everything after finishing. They were able to answer my questions with details and professionalism.

Maria Obenga

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★★★★★

I found Ductmasters Clean Air Solutions through an internet search. They had very high ratings. I would like to add to those high ratings. DuctMasters contacted me immediately after I made an inquiry. They walked me through the process and setup an appointment that was convenient with my schedule. The estimator Ruben Paz came by and did an outstanding job of reviewing my duct system with pictures and 3 options that would meet my needs. Ruben made it very easy and comfortable, and I made a selection base upon his recommendations. Upon the schedule day I was notified a half hour in advance when the team of David and Mozart would be arriving. The team show up right on time in a newer van with I could clearly identify as a DuctMaster vehicle. The team of David and Mozart went about unloading very clean and maintain equipment that I no hesitation allowing into my home. Each member of the team knew their designated roles and went right to work. I was very pleased with the way they treated my home and how they documented for me each step in the process. At the end of the cleaning process you would have never known that they were even there. I would highly recommend Ductmasters and their servers to all my family and friends . You Guys Rocked It! Thank you.
Mitchel Weissman

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Serving These Florida Communities and More:

Aventura Bal Harbour Boca Raton Boynton Beach Coconut Creek Cooper City

Coral Gables Country Walk Cutler Bay

Dania Beach Davie Deerfield Beach
Delray Beach Doral El Portal

Fisher Island Fort Lauderdale Greenacres

Hialeah Highland Beach Hillsboro Beach

Hollywood Homestead Jupiter

Kendall Key Biscayne Lake Worth

Lighthouse Point Margate Miami Beach

Miami Lakes Miami Shores Miami Springs

Miramar North Miami Oakland Park

Palm Beach Palm Beach Gardens Palmetto Bay

Parkland Pembroke Pines Plantation

Pinecrest Pompano Beach Royal Palm Beach

South Miami Southwest Ranches Sunny Isles

Sunrise Surfside West Miami

Weston West Palm Beach

Licensed & Insured Florida Air-conditioning Contractor #CAC056953

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★★★★★

Brian arrived on time, very professional, during Covid observed CDC and White House protective measures. He provided Great explainations to us to best care for our HVAC between visits. A true pro! We requested he be our regular technician based on his skill, knowledge, attention to detail, and customer service skills. Thank you, highly recommend DuctMasters as Austin and all staff (Brittnee too), always customer focused and provide quality work.

Loretta R
★★★★★

I contacted this company to help me with some exhaust duct work in my house. I worked with Brittnee in the office, and Adrian was my technician. I really enjoyed working with both of them. Very professional and good communicators.

Matt D
★★★★★

I am so happy that I found DuctMasters, great experience - they showed up on time and their work was done professionally, the crew cleaned up after the job was done. I had to replace all my ducts, they completed the job with ease expeditiously. I highly recommend them you won't be disappointed! Thank you for a job well done!

Eva G
★★★★★

I had the best service ever from Henry! He explained in a very simple/professional way everything he was doing to my AC. I highly recommend their service.

Nannette V
★★★★★

We highly recommend DuctMasters! From the first phone call with a quick response to our concens to the follow up call asking how everything went, we were impressed with their customer service. we had a new unit installed, duct cleaning, and returns installed in our home. The crew came in, did their work in a timely manner, and cleaned up after themselves like they were never here! They explained every step to us in a way we could understand and were very respectful of our home. We are very thankful for their expertise and we look forward to working with them in the future for maintenance. Thank you very much to Austin, Brian, Henry, Mozart, Angel, and Brittnee for our new a/c and clean ducts! We really appreciate it!

Amy and Chris
★★★★★

After a great consulation and evaluatiion by Ruben shorty there after I had Cris, Ruben, and Henry show up on time as promised. My two day project was a demo and removal of the old ductwork, install new ducts everywhere and fix a leaking mini split. These three never stopped working. They were here easily 11 hours each day and you barely heard them. I had to occasionally see if they were still there and yes they were, up in the attic removing everything. Nothng was left behind, no debris, no dirt, great patch up job after having to cut two sections of ceiling, and not a spec of dust anywhere. Best of all, what they quoted was what they charged. No hidden fees, nothing extra, no suprises and they sent me tons of pictures showing before and after. Super knowledgeable, explained everything even at the end of the day and would not leave till they made sure I knew what was done and I was satisfied. Highly recommended. Wouldn't hesitate to call on DuctMaster services anytime.

William Collado

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